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Business Continuity

At ETT we value our clients and work hard to deliver software solutions which meet their key business requirements, build strong relationships based on trust and provide a personalised service. That’s why we are working with global software resilience provider NCC Group, to offer business continuity protection through a Source Code and Cloud Services Escrow Agreement. This ensures the long-term performance and availability of ETT software, with the backing of a global expert in business continuity assurance.

If requested by our clients, we will enter into a legal agreement with NCC Group to secure the latest copy of the source code along with the necessary access tools for any cloud service. NCC Group will hold onto this for the period of the agreement and will receive updates at regular intervals to ensure the current working version and up to date credentials are available. In the unlikely event that ETT can’t meet our contractual obligations with you, you can apply to release the code under pre-agreed terms. This allows our clients to maintain continuity of service if the pre-agreed conditions are not met. For more information, please get in touch with us.